This page is about my attempt to purchase from www.overstock.com. I ordered a computer with free digital
camera for my sister. They billed my credit card 3 days after I ordered, and I received the free camera 3 days later.
I never received the computer. After six weeks and very little communication from overstock via email, I called them twice
to initiate return of my money.
Here are the emails I've received from overstock.com. Most of them have my email that they're replying
to under their signature. These are ALL the emails I received from info@overstock.com, but I didn't put all the emails I sent
to them. I didn't include the 3 ad-emails a week I receive from them. You'll see that they provide me with very
little information. The original email had a link to go to. this allows me to log in and check the order status. this showed
me a UPS symbol and told me to click the symbol to track. When I did, I was directed to UPS's site and got the message that
I had an invalid tracking number. Copying and pasting this number to FedEx's website, showed the tracking of the digital camera
coming to me.
Overstock never provdided another tracking number until I called (at my own expense) and spoke with a customer service
rep. That tracking number shows that FedEx never picked up the item.
I have shipped back the digital camera and received a credit on my credit card. I went to outpost.com Monday night at 7:15pm
and ordered a simliar computer, but not quite as good a deal, and received it Tuesday about 5 minutes after noon.
From: info@overstock.com
Date: 16 Sep 2000 04:40:03 -0000
To: teopl@my-freenet.com
Subject: Order Confirmation
Dear John Post,
Thank you for placing an order with Overstock.com.
Your order number is 390766.
The following items are included with this order..
Product: eMonster 500a PIII Computer and Digital Camera Quantity: 1
An amount of $589.00 has been charged to
your credit card number XXXXXXXXXXXX1946
You can track your order status by clicking the link below.
https://www.overstock.com/cgi-bin/d2.cgi?PAGE=MYACCOUNT
If you have any questions please email us at: mailto:shippinginfo@overstock.com
Once again, thank you for your patronage -- Come back and see us soon!
-----
From: "Overstock.com"
Date: 29 Sep 2000 02:30:23 -0000
To: teopl@my-freenet.com
Subject: Re: my order 901063
Hello John,
Sorry this is taking so long I have been trying to contact people who could answer
this for us.
Have you Received Your Computer yet?
Thanks,
Ed.
www.overstock.com
teopl@my-freenet.com wrote:
I've been checking your site for info about my order #901063. It shows a UPS symbol
and the date 09/19/2000.
When I've clicked on the UPS icon, it takes me to UPS and tells me its an invalid
tracking number. Yesterday I received a package from FEDEX, containing the digital
camera part of the order (which is supposed to be a free bonus) but FEDEX said that
was the only package. I copied and pasted the invalid number from UPS to the FEDEX
tracking page and it shows me the package I received. Have you shipped the actual
package that I ordered? And if so, how may I track it?
Thanks,
John Post
-----
From: "Overstock.com"
Date: 4 Oct 2000 15:18:02 -0000
To: teopl@my-freenet.com
Subject: your computer
Dear John,
Please accept our apologies for not receiving all of your order. I'm also very sorry
that it took me this long to respond to your message. I fully understand that you're
not in much of a mood to celebrate us. We go to great lengths to ship with accuracy
and we stand behind our service guarantee. Our fulfillment center has been notified
and is investigating the whereabouts of your package. You will be contacted in the
next 2 to 4 business days with a tracking number, or a resolution to your order.
Thanks for your patience! We truly do appreciate your business. Please feel free
to contact me with any additional questions or concerns.
Sincerely,
Dave Vedaa
www.Overstock.com
teopl@my-freenet.com wrote:
Due to the fact that my order (invoice# 390766)has not arrived and I haven't received
a response from my last email, I'm not celebrating your site at all, but warning
my friends to avoid overstock.com
Three weeks is longer than I've ever had to wait for a product, and having received
false information from your page does not inspire me to celebrate. I just checked,
and the info on your site has still not changed. It STILL shows a ups symbol with
a fedex number. That number matched a digital camera that was delivered. The camera
was the FREE gift for ordering the computer. Once again, WHERE is the computer, how
may I track it, and WHEN can I expect it?
Please stop sending me ads by email until you send me info. Or better yet, send me
the computer and email me a good tracking number.
Thank you,
John Post
-----
From: "Overstock.com"
Date: 25 Oct 2000 17:50:07 -0000
To: teopl@my-freenet.com
Subject: [none]
Hi
Thanks for your business! Your order was shipped on 10/19/00. It is still in transit
to your address. Since the shipment is traveling a great distance by ground service,
please allow 14 days from the ship date to receive it.
If you do not receive it by 11/2/00, please let me know. Remember to visit our site
again soon-we add new brand-name products at great savings every day!
Sincerely,
Rick
www.Overstock.com
teopl@my-freenet.com wrote:
I have still not received my computer. I last received an email 6 days ago stating
that I would receive some information within 2 days. I've tried to be patient.
You billed my credit card for $589 on 9/19. You show a shipment under "my account"
for that day, yet when I click on the UPS symbol, it takes me to their site and shows
me it's an invalid tracking number. I copied and pasted that number into FEDEX's
tracking page and it shows the 1 package I have received. This package contained
the free digital camera that is supposed to come with the computer. Now that I've
waited a month, I'd like you to cancel my order and credit my credit card. I'll drive
over to fedex and ship back the digital camera today.
Thank you,
John Post
-----
From: "Overstock.com"
Date: 1 Nov 2000 00:59:45 -0000
To: teopl@my-freenet.com
Subject: RMA Number: OS103100-100C Invoice: 390766
Dear John,
I am sorry that you received incomplete item from us, since we go to great lengths
to carry quality products. We stand behind our service guarantee and will expedite
the return of the camera.
Please refer to the back of the invoice you received with this package and complete
the returns section. If you do not have the invoice, place a handwritten note that
explains the reason for return. Repackage the merchandise, placing the completed
invoice inside the box. Remember to include any packaging, documentation, warranty
cards, manuals, and accessories to avoid a restocking fee. Software will not be accepted
for a any refund unless returned in it's original sealed box.
Items purchased from the Electronics or Computer departments must have the return
initiated within 5 days of delivery, or a 15% restocking fee will be deducted from
your refund.
Within the next few hours you will receive an e-mail that includes a prepaid Authorized
Return Shipping label. The e-mail will also include instructions on how to print
the label, and information on drop-off locations nearest you.
Please tape the ARS label to the outside of the box. Additionally if the item is
not returned within 5 days of this message, you may also be subject to the restocking
fee.
Once the camera is returned, the account will be credited in full.
Please let me know if I may be of additional assistance. I hope you will visit us
again soon to see our great deals on brand-name products!
Sincerely,
Shawna
www.Overstock.com
